Greetings, the month of May has been very long. I am currently on vacation for a week. The weather has finally changed and changed again, and for good measure changed again. My biggest issue this month has been my cell phone provider. Since most if not all of my family uses the same carrier, my dreams of getting the prized iPhone are on hold once again (that may be a blessing). I took a chance earlier this month on the LG Voyager, but alas Verizon wants and arm and a leg for the features it provides, which are part of the basic package with AT&T and the iPhone. That may explain why Apple went with AT&T. Anyway bottom line I exchanged the Voyager for an LG enV2. It is nice phone and serves its purpose.
Meanwhile I got an LG enV for the wife and it has been a complete nightmare. The Verizon store first off is a worthless front for selling phones. After entering my name into the “queue” my wife and I waited for about 30 minutes to have our name called, then another 30 minutes to get the phone activated. On top of that they said they had to charge a $20 device activation fee. Funny after a week there still is no explanation for the necessity of this fee, considering I have never paid that fee in the past and I would say I am technically sound enough to activate a phone. Fast forward a week and the phone for the wife is failing to make or receive calls or text messages. I call customer service and the word is my area of the world is having issues and it is expected the phone will have the problems until Verizon fixes the issue. Meanwhile we have to charge the phone every night. Oh and my phone in the same area is making calls just fine and no text message issues. So we head back to the store and sure enough a 4th person tells me the service issue story , but blames Qwest slicing a fiber optic line in our area. I must back track and tell you it took a 30 minutes again to talk to someone. After another 30 minutes the wife gets the phone exchanged and all is well. Funny the new phone works fine in the area, but Verizon still reports the issue. In an unrelated story, Big Foot was once again sited in the great Northwest.
In the end Verizon has failed to deliver this past week, their store issue is just plain stupid. As I sat waiting in the exchange “queue” during the most recent visit the other sales and tech queue lapped the exchange queue 4 times. People walking in after you in a sales and service store should not get help and leave before you even speak to someone. However, with all of this I still find the over the phone customer service decent enough to stay, well and the corporate discount might have something to do with it, oh and that whole every family member on Verizon thing. Verizon just know you are on warning, I am happy to pay full price elsewhere and bring the family to another carrier, I have done it once or twice before, so don’t test me.