I love having an Apple Store in Boise, Idaho. Unlike the local Mac Reseller, I am able to get issues resolved locally without having to have my iThing sent out to Apple. Most recently my Wife’s iPod Touch had started to freeze up when playing a game of Angry Birds, viewing an email and playing songs.
I took the device into the local Apple Store. They recommened I restore the device and see what happens. After a week and after the restore the problem still persisited. I took the device back into Apple and was promptly given a replacement at no cost.
AppleCare of course is a must for all devices and in this case saved the day. No issues since the replacement. The Genius Bar people were great. I made a few jokes about the Red Apple shirts during the holidays and asked when the Verizon iPhone was coming (the visit was before the announcement). I gave them a great review and after 5 experiences I can say they have resolved every issue and that is service you can’t get anywhere else.




